Returns & Refunds

30-day satisfaction guarantee

We want you to love your portrait. If you're not happy with your order, contact us within 30 days of purchase (or within 30 days of delivery for physical items) and we'll give you a full refund.

This applies to digital portraits and to physical products: canvases, framed canvases, mugs and apparel.

Nothing to send back

Because every item is made just for you, we don't ask you to return it. There are no return shipping costs and no restocking fees. Your refund goes back to your original payment method, usually within 5–10 business days of approval, depending on your bank.

Damaged or defective items

If your order arrives damaged, has a print defect, or isn't what you ordered (wrong size or product), email us a photo within 30 days of delivery and we'll send a free replacement. You can choose a refund instead if you prefer.

Want a change instead?

If something about your portrait isn't quite right, you can request edits from your gallery. That's often the fastest way to get a result you love, before or after ordering a print.

How to request a refund or replacement

Email support@petmorph.ai from the email address you ordered with, and include your pet's name or order details. For damage or defects, attach a photo. We reply within one business day.

Related

See our Shipping Policy for delivery times, or track your order.